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Brazil's Contact Center Outsourcing Services Market 2013

Brazil contact center outsourcing market: 2012 growth halted by economic conditions


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2014-04-24 08:29:02 - Brazil's Contact Center Outsourcing Services Market 2013 - a new market research report on companiesandmarkets.com

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center and IT solutions in a more consultative, business-processes outsourcing approach.This positioning is granting a solid, organic revenue growth and the securing of significant deals with new and existing clients, and, in turn, increasing market competition. This trend is expected to unfold, opening a promising future for the contact center outsourcing services market.

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