2014-04-03 04:21:01 - Call Centres in the UK - Industry Market Research Report - a new market research report on companiesandmarkets.com
Industry operators faced difficult conditions over the past five years following the financial crisis. Before 2008-09, the industry grew at a rapid pace as businesses focused on improving customer service levels. The trend of outsourcing non-core operations also benefited industry operators.
However, the financial crisis and the subsequent recession caused demand to fall considerably as businesses slashed spending. The industry also faced strong competition from offshore call centres, which further hampered industry performance. Call centres in developing countries such as India, benefit from significantly lower labour costs and a large pool of potential English-speaking workers.
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