2012-09-18 07:03:23 - Customer Contact Experience Benchmarks - Auto Insurance Industry - a new market research report on companiesandmarkets.com
This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the auto insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1232.Companies benchmarked in this study included but were not limited to AAA, Allstate, Farmers, Geico, Liberty Mutual, Nationwide, Progressive and State Farm. Within the industry, the most popular contact channel is phone/live agent. Website self-service and e-mail were used by significantly fewer customers. Phone/IVR and website chat with live agent are niche channels.
Click for report details: www.companiesandmarkets.com/Market/Automotive-and-Parts/Market-R ..
Browse all Automotive and Parts Market Research Reports www.companiesandmarkets.com/Market/Automotive-and-Parts/Market-R ..
Browse all Automotive and Parts Company Profile Reports www.companiesandmarkets.com/Market/Automotive-and-Parts/Company- ..
all Latest Market Research Reports www.companiesandmarkets.com/Market/All/Market-Research?aCode=f3f ..
Companiesandmarkets.com is a leading online business information aggregator with over 300,000 market reports and company profiles available to our clients. Our extensive range of reports are sourced from the leading publishers of business information and provide clients with the widest range of information available. In terms of company profiles, Companiesandmarkets.comâs online database allows clients access to market and corporate information to over 100,000 different companies. We provide clients with a fully indexed database of information where clients can find specific market reports on their niche industry sectors of interest.