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Global Collaboration Services Market 2012-2016

Global collaboration services market: 9% CAGR between 2012-2016

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2014-02-18 20:03:02 - Global Collaboration Services Market 2012-2016 - a new market research report on

The Global Collaboration Services market is to grow at a CAGR of 9.18 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased need to share information/data among organizations. The market has also been witnessing an increase in the popularity of internet social media. However, uncertainty over investment returns could pose a challenge to the growth of this market.

Enterprises are depending on social media for marketing and communication to improve their customer reach. Enterprise social networking continues to penetrate business-to-business and business-to-customer communication. The integration of collaboration services and social networking is yet to be standardized. However, as the access of social networking through mobile devices is increasing, it will become more



popular for communication and collaboration in the workplace. Also, more mobile collaboration solutions will integrate social networking streams and features in solutions. This also helps in providing interoperability between enterprises and consumer social networking sites.

Among the numerous growth drivers for the Global Collaboration Services market, the increasing need for sharing information among organizations is the major growth driver. As a result of business expansion and globalization, enterprises are expanding their businesses globally. This increases the demand for international communication facilities for sharing information.

One of the main challenges is the uncertainty over return on investment. A collaboration service system is considered as a cost center by organizations for which the return on investment is unknown, and it is difficult to calculate. The system consists of components such as a phone system, tele-presence equipment, etc., along with high installation costs.

The key vendors dominating this market space include Alcatel-Lucent SA, Avaya Inc., Cisco Systems Inc., IBM Corp., and Microsoft Corp. The other vendors mentioned in this report are Aastra Technologies Ltd., BroadSoft Inc., Good Technologies Inc., Interactive Intelligence Inc., Mitel Networks, NEC Corp., Oracle Corp., SAP AG, ShoreTel Inc., Siemens AG, and Toshiba Corp.

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