2012-09-04 03:47:06 -
Investment Decisions in Communications and Collaboration Products and Services - a new market research report on companiesandmarkets.com
At least one-third of the companies have implemented or are implementing a unified communications architecture, a virtualized communications infrastructure, or a communication-enabled business process (CEBP) solution. On average, businesses report using roughly four UCC tools. Moreover, if the stated intentions materialize, market penetration will nearly double within the next few years. However, almost one-fifth of the companies-usually small-do not plan to deploy such solutions within the next three years.Frost & Sullivan expects businesses to deploy a growing number of UCC tools and to seek to integrate them for greater cost efficiencies and productivity benefits.All surveyed tools are rated as similarly important in enabling organizations to operate more efficiently. Furthermore, all tools meet or exceed the expectations of most CXOs: in
all cases, at least 86 percent of CXOs indicate that their expectations are met or exceeded.Hosted and managed services are used equally often. Specifically, xx percent use hosted or managed services only, while 15 percent use both types of service. The top drivers promoting the use of hosted services are the limited expertise in new products and technologies and the elimination of costs and hassles associated with integrating multi-vendor products and solutions.The top driver promoting the use of managed services is the fact that IT/telecom costs are more predictable. Thus, companies with limited IT and telecom knowledge and unstable/unpredictable revenue streams may benefit the most from hosted and managed services. As communications architectures become increasingly complex, businesses will seek to deploy hosted and managed services for access to greater expertise and superior service-level guarantees. Hybrid architectures and a mix of hosted and managed services will become increasingly prevalent.Rates of unified communications and collaboration tool use are expected to remain stable or increase. The most notable increases concern video and Web conferencing as well as instant and unified messaging. The main reasons cited for non-implementation of many UCC tools are ´not useful´ and ´not cost effective´.Budgets for communications and collaboration tools have remained the same or increased over the past xx months. At the moment, two-thirds of the companies allocate up to a quarter of their budgets to IT, to communications and collaboration technologies, and to new technologies in general; around xx percent plan to increase their budgets in the future. The top driver for the budget increase is good budget forecast. Other top drivers include the need to support remote collaboration, technology advances, and cost reduction.Report ScopeThe study investigates investment decisions in unified communications and collaboration (UCC) products and services among North American decision makers in 2011. The study shows that the awareness of UCC tools is generally high. At the same time, utilization rates lag behind awareness rates, which indicates the potential for market growth. Microsoft, Google, Skype, and AT&T have the greatest mindshare as UCC tool providers and are reported to be primary providers by over 50 percent of respondents. Overall, Frost & Sullivan expects businesses to deploy a growing number of UCC tools for greater cost efficiencies and productivity benefits. At the same time, rates of UCC tool use are expected to remain stable or increase.
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