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New Market Research Report: ICT procurement trends in the Retail Industry - Enterprise ICT investment plans

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2013-12-11 13:41:43 - Recently published research from Strategic Defence Intelligence, "ICT procurement trends in the Retail Industry - Enterprise ICT investment plans", is now available at Fast Market Research

Product Synopsis
This report presents the findings from a survey of 168 retailers regarding their approach to Information and Communications Technology (ICT) procurement. The survey investigates the way that retailers like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.

Introduction and Landscape
Why was the report written?
To highlight the criteria on which retailers select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.

What is the current market landscape and what is changing?
Retailers favour the deployment of almost all technologies on-premise; however the adoption of hosted services is also gaining momentum.

What are the key drivers behind recent market changes?
With the increasing adoption of

a multi-channel retail strategy, the demand for hosted services is expected to witness an upward momentum as retailers look to expand into new markets whilst at the same time reducing their costs.

Full Report Details at
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What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.

Key Features and Benefits
Provides insights into retailers' preferred buying approaches.

Comprehend the business objectives that retailers are looking to achieve through their IT investment strategy.

Appreciate the IT objectives that retailers are looking to achieve through their IT investment strategy.

Understand the factors that are influencing retailers' decision to select an ICT provider.

Understand which organisational roles influence ICT purchasing decisions and signing off budgets.

Key Market Issues
Given the competitive nature of the retail sector, it is highly important for retailers to gain efficiencies in their normal business operations. This is evident from the survey as respondents assign the highest rating to the business objective of raising efficiency.

Retailers dealing with constrained ICT budgets are looking to deploy technology solutions that offer value for money. They are therefore selecting ICT vendors who can offer quality products at the most realistic prices possible.

Kable's survey reveals that 48% of retailers have a somewhat complex ICT infrastructure and 15% of retailers state that their ICT infrastructure is very complex, primarily due to the increasing adoption of disparate and redundant technologies.

According to Kable's survey, the IT objective of 'better demonstrate the value of IT to the business' has been assigned a decent level of importance by retailers with a rating of X out of 4.

Analysing the data by size of respondent shows that large retailers are more inclined to adopt a hosted model, with 40% of respondents preferring hosted services compared to 34% of small and medium-sized retailers.

Key Highlights
The survey shows that, local resellers have an edge over national ones, with 28% of retailers purchasing technologies from local resellers compared to 18% from national resellers.

Business objective relating to increasing customer satisfaction also has significant influence on IT investment strategy amongst retailers, with average ratings of X on a scale of 1 to 4.

According to the survey, retailers assign the highest rating (X on a scale of 1 to 4) to the IT objective of 'align IT with overall business goals' as they look to improve their IT processes in order to achieve their strategic objectives.

According to Kable's survey, the criterion of leading-edge technology is assigned the utmost importance when selecting an ICT vendor, with an average rating of X on the scale of 1 to 4.

According to Kable's survey, the CIO is considered to be the most important position in making ICT purchasing decisions within any retailer, with a rating of X on a scale of 1 to 4.

About Strategic Defence Intelligence

Strategic Defence Intelligence provides a stream of continuously updated customer and competitor intelligence, as well as detailed research reports providing an unrivalled source of global information on the latest developments in the defence industry. View more research from Strategic Defence Intelligence at

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at or call us at 1.800.844.8156.

Bill Thompson
Phone: 18008448156

Disclaimer: If you have any questions regarding information in these press releases please contact the company added in the press release. Please do not contact pr-inside. We will not be able to assist you. PR-inside disclaims contents contained in this release.
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