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New Market Study Published: ICT budget and staffing trends in the Retail Industry - Enterprise ICT investment plans

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2013-12-13 14:49:01 - New Software market report from Strategic Defence Intelligence: "ICT budget and staffing trends in the Retail Industry - Enterprise ICT investment plans"

Product Synopsis
This report presents the findings from a survey of 168 retailers regarding their Information and Communications Technology (ICT) budgets and staff allocation. The survey investigates how retailers currently allocate their ICT budgets across the core areas of ICT spend, namely hardware, software, IT services, communications and consulting.

Introduction and Landscape
Why was the report written?
In order to provide a depth of insight into ICT vendors' and service providers' potential customers.

What is the current market landscape and what is changing?
According to Kable's survey, hardware has been receiving the highest allocation, garnering X% of the average ICT budget in 2012, however, retailers are fairly keen to invest in software, as X% of total ICT budgets are being allocated to this area in 2013,

an increase of X% compared to 2012.

Full Report Details at
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What are the key drivers behind recent market changes?
The increasing demand for enterprise applications such as customer relationship management (CRM), and supply chain management (SCM) along with application lifecycle products are driving retailers' investment in software as they look to streamline their operations and improve their time to market.

What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.

Key Features and Benefits
Understand how ICT budgets are set to change in 2013 in terms of their overall size.

Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.

Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.

Establish how IT staff are typically allocated within retailers.

Gain insight into with whom retailers plan to spend their ICT money.

Key Market Issues
Retailers have been making decent investments in hardware in 2013, primarily driven by the current transformation taking place in the retail sector owing to the increasing adoption of mobile devices such as smartphones and tablets as point-of-sale (POS) terminals.

According to Kable's survey, retailers are allocating a significant percentage of their ICT budgets to internal project development and maintenance in 2012 and 2013 in order to introduce agility and transparency into their operations and support innovation.

Retailers are allocating a moderate proportion of their hardware budget to security technologies. The increasing adoption of mobile technologies, cloud computing and various digital payment modes requires retailers to be proactive in updating their security features.

As retailers are facing challenges relating to cutting costs, improving customer services, and integrating various functionalities and channels, they are planning to adopt on-demand software.

Analysing the data by size of respondent reveals that large retailers are placing more emphasis on investment in cloud services, whereas small and medium-sized retailers are spending more on desktop services and user support.

Key Highlights
Kable's survey reveals that retailers' investment in communications is set to witness an increase of 1% in 2013 compared to 14% in 2012.

As retailers strive to streamline their operations and concentrate on their core competencies to improve their performance, they continue to invest in both in-house and hosted data centres, allocating of their ICT budgets to data centres in both 2012 and 2013.

Investments with technology (product) vendors are set to witness an increase in 2013, owing to the increasing adoption of advanced technologies like mobility, cloud computing, virtualization, and analytics.

With X% of total hardware budgets, network and communications equipment is also attracting reasonable investments as retailers are keen to develop robust network infrastructures which can support their multi-channel operations, and improve collaboration across their various shop floors/outlets.

According to Kable's survey, retailers are allocating 22% of their total software budgets to software as a service (SaaS) in order to achieve scalability, better return on investment (ROI), and ease of management.

About Strategic Defence Intelligence

Strategic Defence Intelligence provides a stream of continuously updated customer and competitor intelligence, as well as detailed research reports providing an unrivalled source of global information on the latest developments in the defence industry. View more research from Strategic Defence Intelligence at

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at or call us at 1.800.844.8156.

Bill Thompson
Phone: 18008448156

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