2012-09-16 07:46:44 - Recently published research from IBISWorld, "Telemarketing & Call Centers in the US", is now available at Fast Market Research

Close call: Demand is set to improve for high-value operators, but offshoring will limit growth

Telemarketing & Call Centers in the US

Over the past five years, economic gloom and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line with low demand. Compounding this trend, increased outsourcing to international businesses and strict domestic regulations have also stung the industry. Still, over the next five years, demand will improve, with high-value operators experiencing revenue growth.

Employees in this industry answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf

of clients. Call centers provide phone-based service and assistance to customers of clients. Firms in this industry do not own the product or provide the service that they represent.


Full Report Details at
- www.fastmr.com/prod/460026_telemarketing_call_centers_in_the_us. ..


This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Companies Mentioned in this Report: West Corporation, Convergys Corporation

Report Table of Contents:

Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS
Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

About IBISWorld

IBISWorld's Industry Intelligence can assist in making better business decisions about strategies and revenue generation by gaining an instant understanding of an unfamiliar or familiar industry faster & more conveniently than previously possible. IBISWorld's reports cover over 700 United States industries - everything from Shoes Stores to Gold Ore Mining and all industries in between. In addition to their core Industry Report product, they also publish over 700 US Industry Risk Rating Reports, over 700 Industry Profiles, over 8000 Publicly Traded US Companies as well as hundreds of Economic & Demographic Profiles. View more research from IBISWorld at www.fastmr.com/catalog/publishers.aspx?pubid=1007

About Fast Market Research

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