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Unified communications technologies adoption in India is expected to change due to India's telecom policy
Hosted Unified Communications (UC) Market in India - Fiscal Year 2013 - a new market research report on 2014-03-19 00:20:03
The hosted UC market is growing at a steady pace and is expected to grow over the next few years. Enterprises prefer to host UC solutions, rather than having on-premise solutions due to the lower investment needed for infrastructure and installments, lack of expertise with the in-house IT teams, and increased flexibility depending on usage and requirements.

The audio conferencing market is becoming highly commoditized with falling call rates and high adoption rates, especially among the large enterprises. The managed video conferencing space is expected to witness a slowdown in the coming fiscal year. The slowdown is a result of customers´ unwillingness to spend due to the economic downturn, and customers´ willingness to evaluate software-based VC solutions.

The small and medium businesses (SMB) segment is adopting HCC at a rapid pace and partnerships between OEMs and SPs are expected to be formed to tap into this segment. The hosted-voice market revenue share is the largest, being the most basic necessity for communication and highly used by the SMB segment, but it is the slowest growing market.

The hosted email is growing at a rapid pace in India. Service providers are aggressively targeting the SMB, which is more likely to adopt this solution by slashing prices and offering more storage. The current telecom policy in India, which does not allow the mixing of time-division multiplexing (TDM) and Internet protocol (IP), is being reviewed and is expected to be changed shortly to allow TDM and IP mixing. Once this policy has been implemented, it is expected to make drastic changes in the market with lower call rates-especially for international prices—and better voice quality.

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